Frequently Asked Questions About Dental Insurance

DO YOU ACCEPT MY INSURANCE? HOW MUCH WILL THEY PAY?

We currently accept all private care insurance plans (plans that do not require you to select a dentist from a list or require our office to accept a reduced fee for service). This means that we work with literally hundreds of companies. Although we can maintain computerized histories of payment by a given company, they do change, therefore it is impossible to give you a guaranteed quote at the time of service. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE.  We can complete most insurance forms for you!
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I THOUGHT I PAID MY PORTION BUT I GOT A BILL.  WHY?

We base the patient portion of your bill on our most current data but there are many factors that can affect this estimate. There may be deductible (individual or family) or you may have received treatment in another office prior to joining the Crossroads Family Dentistry which is not calculated into our database. Sometimes you may need to see a specialist for care, which also uses your annual benefit. Insurance companies do not (and cannot in most cases) notify us of changes to your benefits, they only notify you. If these situations apply to you, please let us know when we estimate your treatment plan so we may adjust accordingly.
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INSURANCE DIDN'T PAY.  WHY NOT?

We bill your insurance as a courtesy. If insurance does not pay within (90) days, Crossroads Family Dentistry reserves the right to request payment in full for services from you and let you collect the insurance funds that are due to you. This is rare, but it is important that you recognize that insurance you have is a legal contract between YOU and your insurance company. Our office is not, and cannot be a part of that legal contract. Ultimately, you are responsible for all charges incurred in our office.  Return to payments/insurance >>>